Privacy policy

This website is run by Webincline, a digital marketing agency at SCO 387, Sector 13, Chandigarh, India. In this policy "we" and "us" mean Webincline, and "you" means anyone who visits the site or contacts us through it.

We decide what the site collects and how it is used, so we are the people to ask about it. Email webincline@gmail.com or call +91 98889 39280 or +91 99888 87039.

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This policy covers this website only. Work we do for clients is covered by the written agreement we sign with each client, and the terms and conditions cover the use of the site itself.

What you type into our forms

Our contact form and book-a-call form ask for:

• Name, email and a message — needed, so we can reply.
• Phone or WhatsApp number and country — optional, so we can call or message you at a sensible time.
• The services you are interested in — optional ticks, so your enquiry reaches the right person.

With the form we also keep the page you sent it from and the time you sent it. Please do not put passwords, payment details or other sensitive information in the message box; it is a contact form, not a secure channel.

Leads from ad platforms’ own forms

Some of our ads on Meta (Facebook and Instagram), Google and LinkedIn carry the platform’s own lead form. If you fill one in, the platform sends us the answers you gave in it, such as your name, email and phone number, together with the campaign and ad it came from.

What the site records if you accept cookies

When you first visit, a banner asks whether you accept cookies. Only if you choose Accept does the site record:

• a random visitor ID, kept in a cookie, so separate visits can be joined up;
• the campaign details in the address you arrived on (for example utm_source, utm_campaign, or an ad click ID such as gclid, fbclid or li_fat_id) and the name of the website that sent you;
• the pages you open, how far down a page you scroll, and the buttons and links you use, such as phone, email, WhatsApp and links to other sites;
• when you start and send a form;
• the Google Analytics and Meta browser IDs, once those tags are switched on (see below).

When you tap a WhatsApp link after accepting, the site adds a short reference such as “ref W1234” to the first message, so we can match the chat to your visit. You can delete it before you send.

Accepting also lets the site load the advertising and analytics tags we have switched on, from this list: Google (Google Ads and Google Analytics), Meta Pixel, LinkedIn Insight Tag and the OpenAI ads pixel. Each one sets its own cookies and receives information about your visit directly from your browser. The full list is in our cookie policy.

What the site records without your consent

• A session cookie that protects our forms against forged submissions and limits how often a form can be sent.
• Your cookie choice itself, so the banner does not keep asking.
• Our contact and comment forms use Cloudflare Turnstile to block spam, so on pages that show one of our forms Cloudflare receives your IP address and some browser details.
• Until you choose, the campaign details of the page you landed on are kept in your own browser only (session storage). Nothing is sent to us unless you accept, and they are gone when you close the tab.
• If you send a form without accepting cookies, the enquiry still carries the campaign details that are part of the address of the page you sent it from (for example ?utm_campaign=… or an ad click ID), because that address is sent with the form. No cookie is used for this.
• Like any website, the server that hosts the site may keep standard access logs, such as IP address, browser and the page requested. [placeholder: hosting provider and how long it keeps server logs]

What we do not collect

This site has no user accounts, no payments, no newsletter sign-up and no file uploads. We do not ask for payment card, bank or government ID details anywhere on the site.

• To reply to you. Every enquiry is emailed to our team inbox and saved on our server, so no message is lost if email fails.
• To follow up. Each enquiry becomes a contact and a deal in our own lead tracking system (a CRM), where our team notes calls, tasks and the stage of the conversation. Only our team can sign in to it.
• To prioritise enquiries. The CRM gives each enquiry a score from 0 to 100 using where it came from, how many days you visited, whether you looked at our services pages, whether you called or messaged us first, the length of your message and the services you ticked. It only helps our team decide whom to call back first.
• To learn which ads and pages work, and to tell the ad platform that brought you when an enquiry turns into a real conversation or a client (see the next section).
• To keep the forms safe from spam and abuse.

We use your enquiry details because you asked us to reply, and, if you become a client, to do the work we agree. We use cookie-based tracking only when you have accepted it. We only contact you about the enquiry you sent or work you asked for.

When our team moves an enquiry to Qualified or Won in the CRM, the CRM can tell the one ad platform that brought it (Google Ads, Meta, LinkedIn or OpenAI), so the platform can show our ads to similar people. When you accepted cookies and Google Analytics is in use, Google Analytics is told as well.

What leaves our server in that message:

• your email address and phone number, only as a one-way hash (SHA-256), never in plain text;
• the ad click ID or lead form ID that brought you, and the platform’s browser ID if your browser had one;
• whether the enquiry was qualified or won, when, and, for a won client, the deal value and currency.

The platform uses the hash to match the enquiry to its own records. If you object to this for your enquiry, email webincline@gmail.com.

We do not sell or rent your personal information. It is seen by:

• Our team, who need it to reply to you and do the work.
• Our email provider. Enquiries are emailed to our team inbox at webincline@gmail.com, which is a Google (Gmail) account.
• Our website host, which stores the site, the enquiry file and the CRM database. [placeholder: hosting provider name and country]
• Ad and analytics platforms — Google, Meta, LinkedIn and OpenAI — only as described above: their tags after you accept cookies, and hashed conversion messages from the CRM.
• WhatsApp, if you choose to message us there; your chat is then also covered by WhatsApp’s own privacy policy.
• Authorities, if the law requires us to share it.

Each platform handles what it receives under its own privacy policy, and may process it in other countries.

Enquiries are kept in a file and in the CRM database on the server that hosts this website, in a folder that cannot be opened from the web, and in our team email inbox. [placeholder: country where the server is located]

We work with clients in India, Canada, USA, United Kingdom, UAE, Australia, Singapore, South Africa, Africa and Europe, so your information may be read by our team in India and processed by the platforms above in other countries.

• Visit records that never lead to an enquiry (visitor ID, pages, clicks and campaign details) are deleted automatically once the browser has not been seen for 13 months.
• The visitor ID cookie expires after 13 months; your cookie choice after 12 months, when the banner asks again.
• Enquiries, CRM contacts and deals are kept while we are talking to you or working with you. [placeholder: how long enquiries and client records are kept after the last contact]
• Cookies set by Google, Meta, LinkedIn and OpenAI last as long as each platform decides; see our cookie policy.

Wherever you live, you can ask us to:

• tell you what we hold about you and give you a copy;
• correct anything that is wrong;
• delete your enquiry and the visit records linked to it;
• not include your enquiry in the conversion messages we send to ad platforms;
• stop contacting you.

You can also withdraw your cookie consent at any time, as explained in the cookie policy.

Visitors in the UK, the European Union and other places with their own data protection laws have the rights those laws give them, which can include objecting to some uses, restricting them, and complaining to the data protection authority where they live. Email webincline@gmail.com to use any of these rights. We may ask you to confirm the request comes from the email address or phone number we hold, so we do not give your details to someone else. We do not charge for a reasonable request.

• Every form carries a security token tied to your session, so other websites cannot send forms in your name.
• Forms are checked on our server, limited to one message every 30 seconds, and filtered for automated spam.
• The enquiry file and the CRM database sit in a folder that cannot be opened from the web.
• The CRM needs a personal staff login; passwords are stored only as secure hashes, and repeated failed logins are slowed down.
• Email addresses and phone numbers sent to ad platforms are hashed first.
• The visitor ID cookie cannot be read by scripts on the page, and our own tracking keeps your IP address only as a hash, for rate limiting.

No website is completely secure, so please do not send sensitive information through our forms.

This site is for businesses looking for marketing services. It is not meant for children, and we do not knowingly collect information from anyone under 18. If you think a child has sent us their details, email webincline@gmail.com and we will delete them.

The site links to WhatsApp and to our Instagram, Facebook and X profiles. When you follow those links, the other site’s own privacy policy applies, not this one.

We update this page when the site or the tools behind it change. The date at the top shows the latest version. If a change affects how we use information we already hold, we will say so on this page.

Email webincline@gmail.com, call +91 98889 39280 or +91 99888 87039, or write to Webincline, SCO 387, Sector 13, Chandigarh, India. Office hours are Monday to Friday, 9:00 to 18:00 India time (IST).